Returns & Exchanges

All of our store items (except for greeting cards which are shipped directly from our studio) are not shipped directly by us, they are shipped through our Print Partner from either the USA (for worldwide orders) or Latvia (for EU orders). Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is set by default to our print partner. When our print partner receives a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If our Print Partner’s return address is not used as the return address, you would become liable for any returned shipments you receive.

Wrong Address

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our Print Partner. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed Shipment

Shipments that go unclaimed are returned to our Print Partner’s warehouse.

Items Returned by Customer

Please contact us at hello@bellehorreur.com before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.

Notification for EU Consumers

According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore we reserve the right to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For More Information on Returns, Please Read our FAQ’s Below

How to Report a Problem with your Order

Contact us at hello@bellehorreur.com  to receive information on returning your order. Note that returns must be shipped back to our Print Partner warehouse, not to us directly.
Be aware that we may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

If Your Address is Wrong

If we have gotten your address wrong, your package will be returned to the warehouse from which it shipped. Please check that your address and Zip / Postcode / Eircode are correct.

If your Order is Lost in the Mail

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. We will cover the costs of reprinting and shipping a replacement order for you.We may ask for your help before doing that, like confirming with your shipping address was correct.  Keep in mind that if tracking information states that an order was delivered but you claim you haven’t received it, we will not take responsibility and reship that order. In that case, any replacements would have to be at your expense.

What Happens if your Order is Returned to Sender?

There are a few reasons an order can be returned to sender but most often it is due to an deliverable address. Other instances include the package being unclaimed at customs. You will receive notice once the order arrives back to our facility. we will then contact you to determine how you would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by you or had an incorrect address originally provided.

How Long do You have to Submit a Claim for a Return/Exchange

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date

What if the Product is Damaged in Transit?

If something arrives damaged, send a photo of the damaged goods to us, then we’ll gladly send a replacement at no cost to you.

What Happens if you Change your Mind?

If you would like to exchange or return a product without any defect or due to a wrong size being ordered, it would be handled at your expense by placing a new order.

Spoiler title
  • Packages sent out from our US fulfillment centers are returned to our Charlotte facility at: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
  • Packages sent out from our Europe location are automatically returned to our Europe fulfillment center at Lidostas parks, Marupes novads, Latvia LV-2167.

 

 

Share This